Expertise in Customer Service

Are you looking for a few people or even hundreds? We can help. We have successfully staffed everything from small departments to large ramp ups of hundreds of people both in the upstate NY area as well as several other states. Regardless of who your customer is, you’ll benefit from experience needed to deliver the customer service KPI’s you strive for.
● Inbound / Outbound
● B2B / B2C
● Onsite / Hybrid / Remote
You can trust CPS Recruitment with them all!

Cutting-Edge Technology

Get the recruiting solutions you need when you need them with our recruiters’ access to cutting-edge AI technology and tools. We move quickly and thoroughly through critical steps like candidate skills evaluations so so can stay focused on your business. The unique combination of diverse experience, transparent communication, and expertise makes our team incredibly skilled at building great relationships and producing even greater results.

Experience Equals Efficiency

Our recruiters are certified as a Certified Personnel Consultant of a Certified Temporary Staffing Specialist through the National Association of Personnel Services, and we boast and average 10-year team member tenure. We develop customized, efficient processes and timelines to meet partnership objectives.

Let Us Help You

With proven recruiting techniques and technology, our experts are the ideal consultative partners to help you find qualified candidates. The best part is that our services are contingent! You only ay when we succeed in helping you fill those open positions! So, until a hire is made, you can look forward to saving time and money while reeling in the talent you’ve been hoping for.

CPS Recruitment handles your pre-employment needs, including: 

  • Sourcing 
  • Interviewing 
  • Safety Awareness 
  • Skills Assessments (in multiple languages) 
  • Drug Screenings 
  • Background Checks 
  • New Hire Orientations 
  • Onboarding 

 CPS Recruitment is your provider of choice for:  

  • Temporary 
  • Temp-to-Hire 
  • Direct Hire Placement 
  • Incremental Billing 
  • Payroll Transfer 

Proven Process 

As the largest independent full-service staffing and recruitment firm in CNY, CPS Recruitment leads the way among customer service temp agencies and call center recruitment firms. We work closely with you to understand the challenges your business faces. We have refined our process over the last 30 years to deliver the results you need to compete at the highest level. 

Need help adding to your customer service staff? 

Our comprehensive search process and experienced recruiters help you find the right talent at the right time. What does that mean for you? Faster turnaround providing higher quality candidates, saving you time and money! 

Ready to find your next opportunity?  

Our call center staffing agency is here to help. Tell us about your skills, interests and goals and we’ll help you find an opportunity to match. You’ll always work with a recruiter who puts your interests first. We recruit customer service and call center specialists for employers in a wide range of industries throughout Central New York and nationwide.  

Take Control of Your Career 

Whether you’re looking for the flexibility of a contract position or a ready to take the next step in your career, our customer service staffing agency is here to help you find the ideal opportunity. 

Positions we recruit for include: 

  • Administrative 
  • Administrative Recruiter 
  • Call Center 
  • Clerical 
  • Customer Service 
  • Legal 
  • Medical 
  • Receptionist 
  • And more! 

Looking for a call center staffing agency you can count on? 

We have connected exceptional talent and employers throughout CNY and nationwide for more than 30 years. 

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