How do I Improve Employee Onboarding?

Remember what it felt like when you were starting a new job?

Pretty exciting, but also pretty overwhelming, right? You were looking forward to new challenges and boosted by the prospect of a more robust paycheck, but at the same time you were probably thinking “Good grief, what have I done?!”

Now, think again: Were you properly welcomed, instructed and made to feel comfortable with your new position? Did your company take the time and devote the resources to ensure that you really understood your role and felt like you were a part of the corporate culture? If the answer is “yes,” then good for your employer. If not, then like many organizations, your company fell short in terms of employee onboarding.

The Benefits of Successful Onboarding

Effective onboarding ensures that new hires feel welcome and gives them the confidence and support they need to make an impact within the organization. The benefits of doing onboarding right include:

  • Reduced costs associated with on-the-job learning.
  • Lower training time.
  • Enhanced morale and lower turnover.

Keep Communication Lines Open

Communication is key to successful onboarding – and it starts even before your new hire reports for their first day of work.

  • Post or send materials ahead of time. In addition to a personal acceptance letter, send your new hire as much material as possible in advance of their start date. This includes not only benefits paperwork, but also company FAQs and a “who’s who” list of key personnel with names, pictures, job titles and roles. This eliminates a common source of new-hire angst and helps employees hit the ground running once they arrive.
  • Schedule face time. Once a new hire is on site, connect regularly with them to get a pulse reading on how things are going. This enables you to spot any red flags at the earliest possible stage and take necessary action.

Develop Goals and Provide Feedback

  • Provide a clear understanding of roles and responsibilities. Never misrepresent what’s expected of a new employee. This destroys trust – and the damage can be irreparable. Instead, present a clear, thorough job description, as well as details such as hours and related expectations.
  • Regularly review goals and provide feedback. This includes a written plan of employee objectives, as well as a comprehensive development plan. Take uninterrupted time to discuss these with new hires, listen to their concerns and questions, and provide coaching as needed.

Mentor Power

One of the most successful onboarding techniques is mentorship: assigning a high-performing employee to work with a new hire as a “buddy” who provides ongoing guidance and information. A mentor plays a key role in making a new employee feel like part of the corporate family.


  • Provide the inside scoop on company procedures, policies, events and culture.
  • Introduce new hires to other employees, take them on coffee and lunch breaks, and help them learn the lay of the land.
  • Assist in training as needed.

Effective onboarding is based on making sure your new hires feel valued, welcomed and prepared for what lies ahead. If done right, then someday they’ll be mentors themselves!

The CPS and Professionals Incorporated team has extensive experience in effective onboarding tactics. If you are looking for employment agencies in Syracuse NY, contact CPS and Professional Incorporated today!


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