If you’re looking for a call center job in Syracuse, New York, you’re in luck. There are plenty of options to choose from, and you’re likely qualified for at least one of the opportunities. Here are five positions that are available today.

1. Customer Service Representative
   If you have a customer service mindset, are a great multitasker, and an excellent listener, this call center opportunity might be right for you. The customer service rep takes incoming calls, assists customers, resolves issues, and handles a range of clerical duties.The position is entry-level and doesn’t require prior call center experience. If you have a high school diploma or GED, are a strong communicator, have experience with computers, and enjoy a fast-paced environment, consider applying.
2. Quality Assurance
   A call center in Syracuse is seeking an experienced quality assurance call center professional to join their team. The chosen candidate will work on the day shift, Monday through Friday, and will receive a competitive pay rate.The ideal candidate has the experience and education focused on Health Information, including knowledge of HIPAA and applicable state regulations, as well as the ability to understand medical documents, organize records, and assist with compliance. Administrative experience is also beneficial as well as knowledge of computers.
3. Call Monitor
   If you prefer to review calls instead of taking them, then you’re in luck. There is an immediate need for a call monitor at a Syracuse call center. The chosen candidate will work on a day shift, Tuesday through Friday, and comes with a competitive pay rate.The ideal candidate can multitask effectively and strong interpersonal skills. Problem-solving and communication skills are also critical, along with time management and familiarity with Microsoft Office.
4. Bilingual Customer Service Representative
   A Syracuse call center is looking to hire a bilingual customer service rep for its inbound call center. Along with addressing customer concerns and resolving issues, the new hire will process credit card payments and handle other clerical duties, all while offering an exceptional customer service experience.The position is temp-to-hire, so the selected candidate can potentially become part of the permanent team. The compensation is competitive, and there is room for growth, making it ideal for career-minded individuals.
5. Call Center Manager
   If you have a Bachelor’s Degree in Business Administration or related field and previous experience as a call center supervisor or manager, this position might be right for you. The selected new hire will manage the inbound call center, including overseeing operations, team leaders, and reps. Additionally, the role involves recruitment, staffing, training, and technology responsibilities, as well as reporting duties.The position is Monday through Friday and comes with competitive compensation. Plus, the new manager has access to a robust benefits package.

All of the Syracuse, New York call center jobs are available today. If you’d like to learn more about these opportunities, the team at CPS Recruitment can help. Contact us to speak with one of our call center recruiters today and see how our services can benefit you.